Abstract

KITAMURA, Elisa Shizuê; BASTOS, Ronaldo Rocha; PALMA, Pamella Valente  and  LEITE, Isabel Cristina Gonçalves. Patient satisfaction evaluation at the Specialized Dental Centers in the Southeast Macro-region of Minas Gerais, Brazil, 2013. Epidemiol. Serv. Saúde [online]. 2016, vol.25, n.1, pp.137-148. ISSN 1679-4974.

OBJECTIVE: to evaluate patient satisfaction at the Specialized Dental Centers (SDCs) in the Southeast Macro-region of Minas Gerais, in 2013. METHODS: this was a cross-sectional study using the Oral Health Services Quality Assessment Questionnaire, with a probabilistic sample of 256 patients, using multiple linear regression to identify variables associated with their satisfaction. RESULTS: most patients stated they were satisfied (86.7%), followed by barely satisfied (10.2%) and very satisfied (3.1%); there were differences in satisfaction among patients attending the different SDCs; independent variables associated with patient satisfaction were 'improved self-perceived oral health' (p=0.001) and less 'waiting time at the clinic' (p<0.001). CONCLUSION: the majority of patients were satisfied with the service provided; variables not analyzed in this study, including infrastructure, human resources and management, may have influenced the differences in patient satisfaction found between the different SDCs.

Keywords : Patient Satisfaction; Oral Health; Secondary Care; Specialties, Dental; Cross-Sectional Studies.

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