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Epidemiologia e Serviços de Saúde
versión impresa ISSN 1679-4974versión On-line ISSN 2237-9622
Resumen
ANDRADE, Fabíola Bof de y PINTO, Rafaela da Silveira. Factors related to the dissatisfaction of users of specialized dental care centers in Brazil in 2014: a cross-sectional study. Epidemiol. Serv. Saúde [online]. 2020, vol.29, n.3, e2019429. Epub 20-Mayo-2020. ISSN 1679-4974. http://dx.doi.org/10.5123/s1679-49742020000300002.
Objective
to evaluate factors related to the dissatisfaction of users of the specialized dental care centers (CEO) in Brazil.
Methods
this was a cross-sectional study with data from the Dental Specialty Center Access and Quality Improvement Program; the study was conducted in 2014 and included a non-probabilistic sample of users; those who answered that the service received was regular, poor or very poor were classified as dissatisfied.
Results
a total of 8,730 users were included, 4.8% reported dissatisfaction; longer time taken to get to the service (OR=1.38 – 95%CI1.10;1.74), and longer waiting time until treatment (OR=1.37 – 95%CI1.07;1.75), were positively associated with dissatisfaction, whereas negative association was found with attention received (OR=0.12 – 95%CI0.09;0.16), the possibility of asking questions about treatment (OR=0.37 – 95%CI0.24;0.58), and receiving advice during treatment (OR=0.33 – 95%CI0.25;0.44).
Conclusion
prevalence of user dissatisfaction was low and was associated with factors related to service organization and receipt of information and support.
Palabras clave : Patient Satisfaction; Oral Health; Secondary Care; Specialties, Dental; Cross-Sectional Studies.