<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1679-4974</journal-id>
<journal-title><![CDATA[Epidemiologia e Serviços de Saúde]]></journal-title>
<abbrev-journal-title><![CDATA[Epidemiol. Serv. Saúde]]></abbrev-journal-title>
<issn>1679-4974</issn>
<publisher>
<publisher-name><![CDATA[Secretaria de Vigilância em Saúde e Ambiente - Ministério da Saúde do Brasil]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1679-49742020000300012</article-id>
<article-id pub-id-type="doi">10.5123/s1679-49742020000300002</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Fatores associados à insatisfação dos usuários dos centros de especialidades odontológicas do Brasil em 2014: estudo transversal]]></article-title>
<article-title xml:lang="es"><![CDATA[Factores asociados con la insatisfacción de usuarios de los centros de especialidades odontológicas brasileños en 2014: estudio transversal]]></article-title>
<article-title xml:lang="en"><![CDATA[Factors related to the dissatisfaction of users of specialized dental care centers in Brazil in 2014: a cross-sectional study]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Andrade]]></surname>
<given-names><![CDATA[Fabíola Bof de]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pinto]]></surname>
<given-names><![CDATA[Rafaela da Silveira]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Fundação Oswaldo Cruz Instituto René Rachou ]]></institution>
<addr-line><![CDATA[Belo Horizonte MG]]></addr-line>
<country>Brasil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade Federal de Minas Gerais Departamento de Odontologia Social e Preventiva ]]></institution>
<addr-line><![CDATA[Belo Horizonte MG]]></addr-line>
<country>Brasil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2020</year>
</pub-date>
<volume>29</volume>
<numero>3</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://scielo.iec.gov.br/scielo.php?script=sci_arttext&amp;pid=S1679-49742020000300012&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.iec.gov.br/scielo.php?script=sci_abstract&amp;pid=S1679-49742020000300012&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://scielo.iec.gov.br/scielo.php?script=sci_pdf&amp;pid=S1679-49742020000300012&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo  Objetivo  avaliar os fatores associados à insatisfação dos usuários dos centros de especialidades odontológicas (CEOs) do Brasil.  Métodos  estudo transversal, com dados do Programa de Melhoria do Acesso e da Qualidade dos CEOs; realizado em 2014, o estudo incluiu amostra não probabilística de usuários; foram classificados como insatisfeitos aqueles que responderam ser o atendimento por eles recebido regular, ruim ou muito ruim.  Resultados  foram incluídos 8.730 usuários, dos quais 4,8% relataram insatisfação; maior tempo de deslocamento até o serviço (OR=1,38 &#8211; IC95% 1,10;1,74) e maior tempo de espera (OR=1,37 &#8211; IC95% 1,07;1,75) associaram-se positivamente à insatisfação; encontrou-se associação negativa com o acolhimento (OR=0,12 &#8211; IC95% 0,09;0,16), a possibilidade de tirar dúvidas (OR=0,37 IC95% 0,24;0,58) e o recebimento de orientações (OR=0,33 &#8211; IC95% 0,25;0,44).  Conclusão  a insatisfação dos usuários teve baixa prevalência e foi associada a fatores relativos à organização dos serviços e ao recebimento de informação e apoio.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[Resumen  Objetivo  evaluar los factores asociados con la insatisfacción de los usuarios de los centros de especialidades dentales (CEO) de Brasil.  Métodos  estudio transversal con datos del Programa de Mejoramiento de Acceso y Calidad de los Centros de Especialidad Dental de 2014, que incluyó una muestra no probabilística de usuarios; los que respondieron que el servicio recibido era regular, malo o muy malo fueron clasificados como insatisfechos.  Resultados  se incluyeron 8.730 usuarios, 4,8% reportaron insatisfacción; mayor tiempo de viaje (OR=1,38 &#8211; IC95% 1,10;1,74) y espera (OR=1,37 &#8211; IC95% 1,07;1,75) se asociaron positivamente con la insatisfacción; hubo asociación negativa con la recepción (OR=0,12 &#8211; IC95% 0,09;0,16), la posibilidad de despejar dudas (OR=0,37 &#8211; IC95% 0,24;0,58) y recibir orientación (OR=0,33 &#8211; IC95% 0,25;0,44).  Conclusión  la prevalencia de insatisfacción fue baja y se asoció con factores relacionados con la organización de los servicios y la recepción de información y apoyo.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract  Objective  to evaluate factors related to the dissatisfaction of users of the specialized dental care centers (CEO) in Brazil.  Methods  this was a cross-sectional study with data from the Dental Specialty Center Access and Quality Improvement Program; the study was conducted in 2014 and included a non-probabilistic sample of users; those who answered that the service received was regular, poor or very poor were classified as dissatisfied.  Results  a total of 8,730 users were included, 4.8% reported dissatisfaction; longer time taken to get to the service (OR=1.38 &#8211; 95%CI1.10;1.74), and longer waiting time until treatment (OR=1.37 &#8211; 95%CI1.07;1.75), were positively associated with dissatisfaction, whereas negative association was found with attention received (OR=0.12 &#8211; 95%CI0.09;0.16), the possibility of asking questions about treatment (OR=0.37 &#8211; 95%CI0.24;0.58), and receiving advice during treatment (OR=0.33 &#8211; 95%CI0.25;0.44).  Conclusion  prevalence of user dissatisfaction was low and was associated with factors related to service organization and receipt of information and support.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Satisfação do Paciente]]></kwd>
<kwd lng="pt"><![CDATA[Saúde Bucal]]></kwd>
<kwd lng="pt"><![CDATA[Atenção Secundária à Saúde]]></kwd>
<kwd lng="pt"><![CDATA[Especialidades Odontológicas]]></kwd>
<kwd lng="pt"><![CDATA[Estudos Transversais]]></kwd>
<kwd lng="es"><![CDATA[Satisfacción del Paciente]]></kwd>
<kwd lng="es"><![CDATA[Salud Bucal]]></kwd>
<kwd lng="es"><![CDATA[Atención Secundaria de Salud]]></kwd>
<kwd lng="es"><![CDATA[Especialidades Dentales]]></kwd>
<kwd lng="es"><![CDATA[Estudios Transversales]]></kwd>
<kwd lng="en"><![CDATA[Patient Satisfaction]]></kwd>
<kwd lng="en"><![CDATA[Oral Health]]></kwd>
<kwd lng="en"><![CDATA[Secondary Care]]></kwd>
<kwd lng="en"><![CDATA[Specialties, Dental]]></kwd>
<kwd lng="en"><![CDATA[Cross-Sectional Studies]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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